태양여행사

hwa kyung Lee

Googlea year ago

Taeyang Travel Agency is horrible/has no basic customer service standards. My flight back home via Air Premia had been canceled, and they never left any voicemail or email about the cancellation, leading to me having to spend much more money on a new ticket and hassle as I was extremely unprepared/shocked. So unprofessional that they do not care about reaching out properly regarding such a major issue?!! They never even apologized, genuinely they seemed to not even care. What type of travel agency does not leave clear messages about something as timely as a flight cancellation?! I still cannot even believe this. Moreover, they have not issued me the proper refund amount and despite reaching out numerous times they have just ignored me. It is truly frustrating and so stressful. They did not give any clear clarification either. There is a new law that states airlines must provide a full refund including all taxes and fees if it was cancelled on their behalf. This is NOT a professional travel agency and you should beware!!! 😡

Ju Rim

Google2 years ago

Namhee is superb. She handles everything with professional manners and great service. She is willing to help her customers. Definitely recommend her for your next trip.

Zonie Zuniga

Google8 years ago

Fantastic service and pricing. They will answer phone calls late. Predominantly korean speaking only (i think).

Eric Cho

Google2 years ago

Found the lowest prices on airfares to Asia and Europe. Been doing business with Ms. Han for over 15 years.

Su Yang

Google5 years ago

look at my picture that has the review that I copied from my yelp review. It was so long that I did not want to type it in again.