허츠렌트카(라브레아~엘에이)

Anna Muzova

Google7 months ago

First of all, the car was handed to me in a very dirty condition inside. There was dust absolutely everywhere, and I had to clean it myself because driving in such conditions was almost impossible. Second, the car was already due for an oil change when I picked it up. After only about 500 miles, the system notified me that the oil needed to be replaced. It doesn’t make sense to rent out a car for 4 days with unlimited miles when it clearly should have gone through service first. Third, I was unfairly charged for fuel. I returned the car with the exact same fuel level as when I picked it up, yet I was still charged by the gas service. There was no actual service provided, and this charge is unacceptable.

Thomas Sanladerer

Google9 months ago

Pre-paid for a 4-day rental online. When I got there, I was informed that my car had already been given away and in order to continue my trip, was blackmailed into paying another $100 to "upgrade" to a beat-up Model 3, which turned out to be the filthiest rental I've ever had. Clearly not even vacuumed from the previous rental, with the full collection of dog hair, food grime and unknown sticky substances still left on seats, armrests and screen. The steering wheel was only held together by a thick cover, the driver side cared was jammed under the break pedal and the car had no heating at all and would blast the AC at any temperature setting. All in all, would not recommend unless you enjoy being taken advantage of.

Meghan Richardson

Google4 months ago

I just had a smooth and friendly experience renting a car at this location. I am a 5 Star Member of Hertz and rent cars often but I have to say this was the best experience I have ever had. All of this is thanks to Anthony who was kind and patient when i had made a mistake on my reservation and arrived a day early. He took the time to review my options and ensure I was taken care of. We are experiencing a loss in the family and this type of service is what sets Hertz apart from other options. Big thank you to Anthony!

Sarah Komjathy

Google2 months ago

I'm a AAA member and a Hertz Gold+ member. The estimate I received was $315.68. When I walked into the office (which is not clean) I was told they didn't have the car I needed available and that I would need to pay $485. I made this reservation with days in advance for Hertz to inform me they didn't have the car and that I would be facing a $150+ price difference upon arrival. Cancelling the reservation via Hertz (both by support chat and by calling a representtive) was a hassle too. This was a waste of my time.

Nick Christopher

Google2 months ago

Returned a car here. The experience could not have been more difficult, unpleasant, and just generally offputting than it was. To begin with, the return location is not in the building labeled “rental returns.“ The only indication to go elsewhere was a tiny sign on the side of the road indicating a different location. We had to go around the building twice before we figured out, it wasn’t the right place to go. Upon finding the correct return location, the clerk who returned our car could not have been more unpleasant and unhelpful. Just overall a terrible rental return experience.