에이디티보안서비스(애나하임)

Catherine McCartin

Google7 years ago

BIG thanks to EDUARDO HERNANDEZ at ADT Security!! He came today (not just on time, but 20 minutes early though he waited outside patiently until it was time for our appointment) to replace our "very old" alarm system and install a new one. Eduardo did an excellent job, not to mention his superb customer service skills. We were very impressed with how knowledgeable and helpful he was. He absolutely gets an A+ from our family. He went above and beyond the call of duty and made sure the job was completed in full satisfaction. We are very happy and pleased, and grateful for the security that ADT has been providing our family for 25+ years.

Alison Gregg

Google7 years ago

We just upgraded our system. Eduardo Hernandez is an excellent technician. He encountered a few unexpected challenges but he quickly determined how to address these and kept us posted regularly. Overall, he demonstrated excellent customer service, was very respectful and polite and clearly has strong technical skills and experience. He provided us his business card so we could contact him directly if we have any questions! Very pleased with our experience!

Cassandra Stewart

Google7 years ago

Today I had a service call as well as installation of camera and my service technician Eduardo Hernandez was spot on! Prior to my scheduled appointment time he phoned me to notify me of his arrival time, he showed when he said he would and his professionalism overall was OUTSTANDING!!! Eduardo explained everything that he would be doing and he walked me through everything once he complete both work orders that I had scheduled for the day. Eduardo I appreciate your professionalism and just your friendly and polite attitude. Hands down you have been THE BEST tech that has come out to my homes for servicing and installation. Thank you and happy holidays to you my friend.

Aida Garcia

Google7 years ago

I'm not one for doing reviews but I just had to for this one. I recently had my ADT security system upgraded and I just wish all my experiences were as pleasant as this one! The ADT Tech Eduardo Hernandez who came out to do the work was incredible! He took his time and explained everything to us. He was very methodical, meticulous and extremely thorough. Another words, he wanted to make sure everything got completed and was done right! As a customer, this is so important!!! I always dread having any sort of work done because 99% of the time it's never done right. And it's always a hassle to get it fixed. So I just wanted to thank Mr. Hernandez! Your hard work did not go unnoticed! And thank you ADT for hiring good quality people such as him! It makes all the difference in the world!!!

Farida Lim

Google7 years ago

This is my first alarm system with ADT and I was extremely pleased with the overall installation process. Kudos goes out to the ADT technician, Eduardo Hernandez, who spent over 5.5 hours installing 5 cameras. The security cameras were being installed at my parents’ home on the West Coast while I was interacting and communicating with Ed on the East Coast. Not only was Ed extremely diligent and patient with a couple of elderly folks throughout the process, but he worked with me on the phone to make sure that I was completely satisfied with the placement and the views of the cameras. He also walked me through the on-line set-up process. He is an excellent example of what customer service should be and hopes that ADT management recognizes this and also employs more individuals like Ed. Thanks for making the install process painless Ed!