정보
7 W 32nd St, New York, NY 10001
정보 업데이트: 2026. 4. 17.
리뷰
Ordering frozen yogurt at this Pinkberry was one of the most horrifying customer experiences I’ve had. When I walked in, I immediately went to the display showing all the toppings. I’ve never been to a yogurt store that makes you pay a set price first before selecting toppings, which also means toppings are limited based on the yogurt size (something I only realized later after looking at a picture I took in the store). The employee who was supposed to help me immediately gave me attitude, as if I was supposed to already know all the “rules” of the store. I said nothing that would have warranted that reaction — I simply went over to the display. At the register, I scanned my rewards app then couldn’t find the card reader to pay. After about 20 seconds, I realized it was sitting on top of a case of water bottles (pictured). The topping limit signage was also placed off to the side of the register where customers wouldn’t naturally see it — it wasn’t even on my side and was partially blocked. I only found this out when I went up to the counter after I got my yogurt. While choosing toppings, I asked how many I was allowed, and she responded, “How many toppings do you think you’re supposed to choose?” with a noticeably rude tone. When I chose cookie dough as my fourth topping, she only gave me a few pieces, dropped another on the counter (pictured), and ignored it. The cookie dough topping was stale too. I also noticed she did not seem to treat other customers the same way. I eventually went back to the register - I asked her if the yogurt was actually strawberry matcha because it tasted like vanilla. I also asked about her rudeness because I genuinely didn’t understand why I was being treated that way for asking simple questions. She said the information was “on the wall,” even though it was difficult to see. I actually ended up apologizing earlier because she made me feel like I was burdening her. The only personable thing she said the entire interaction was that I didn’t need to apologize, but the tone still felt unfriendly. Two customers sitting nearby ended up leaving without ordering. I understand it was Super Bowl Sunday and she appeared to be working alone, which may have contributed to stress. Still, I left feeling extremely shaken and even spilled yogurt on my jacket afterward. I would not return to this location. I used to come to this location sometimes, but after this experience — and a previous visit where I ordered a tea and received very little — I would not return.
Absolutely horrible experience. On Monday, February 2 at around 11:35 PM, I walked into the store to order yogurt. I waited about 3 minutes before an employee finally took my order and payment. After paying, I was left waiting for over 6 minutes with no explanation, even though there were no other customers in line. Both employees repeatedly walked in and out of the back area and did not acknowledge me at all. Due to the lack of communication and excessive wait time, I requested to cancel my order and left the store. This was very frustrating and unprofessional. What made the situation worse is that I am still unsure whether a refund was processed. If this issue is not resolved, I will be forced to escalate the matter further.
This was a very disappointing experience. The frozen yogurt tasted watery and separated, and the mango and vanilla bean flavors were barely noticeable at all. It seemed like the machine wasn’t working properly — maybe because it was close to closing time — but that’s no excuse for serving such poor quality. I ordered delivery, and although the weather wasn’t even hot, the yogurt arrived already melted because there was no proper packaging or insulation to keep it cold. To make things worse, the flavor that arrived was completely different from what I ordered. For a brand like Pinkberry, this level of quality control is unacceptable. I will definitely not be returning to this location.
Fabian is very kind and provides great customer service! I love Pinkberry and Fabian makes the experience even better 😇💜
I feel like the city is losing a lot of fro-yo places. My son and I always try to catch one when we go out and love Pinkberry! We got there at a good time when it wasn't crowded, everything was fresh and the counter person was friendly. She gave us a few samples to help us decide. I had the mango lemonade flavor. SO good! The shop was clean and we were able to comfortably sit for dine in. Might be best that I have to travel to find locations or I would go weekly like I used to!
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