Mr. Lee

I am disappointed by the unprofessional behavior of the receptionist. She was rude and dismissive, and transferred me to another staff member without any warning while I was still speaking. That is unacceptable. I also requested that a work excuse note be emailed to me, but it was not sent until I had to follow up again. When it was finally emailed, the document was password-protected. I was told to call if I “didn’t remember” the password, however, I was never provided a password in the first place. My work excuse note contains no sensitive medical details beyond confirmation that I was seen on a specific date, so password-locking it felt unnecessary. What made the situation even more frustrating was being told this was “required by law." I regularly receive confidential medical records via email from other offices, and they always provide clear password guidance in the email itself (like last name plus the last digits of a phone number etc). Being told that providing password guidelines is “against the law” does not make sense. I understand that they’re taking precautions to protect patients' PHI. But my work note contains no medical information, diagnosis, or treatment details, so it should not be considered PHI. In addition, HIPAA DOES NOT require password protection for emailed notes. So password protection is a "policy choice," not “the law” and if they choose to send it password-protected, they should also provide a way to open it without forcing patients to chase them down. In addition, my experience with Dr. Lee was disappointing. During my visit, it felt like the majority of the appointment was spent typing and reading from his laptop while I sat waiting for interaction or explanation. I had my mammogram and bone density tests completed weeks ago, and although the results were available some time ago, no one contacted me despite the fact that there were a couple of concerning findings. I was also disappointed by Dr. Lee’s dismissive tone. Patients should feel comfortable asking questions, and every concern should be taken seriously and answered respectfully, without judgment. His responses came across as sarcastic and insincere, and he did not take the time to explain things clearly. He did not explain the important findings from my bone density test. I essentially left the office without understanding why I was prescribed medication or which specific areas of my body were affected. I ultimately learned more about my bone condition by reading the radiology diagnosis report myself. I’ve been going to Dr. Lee’s office for nearly 20 years. As I get closer to retirement, I don’t need added stress or unnecessary hassles (certainly do not want to be spoken to in a dismissive or disrespectful tone by staff). I honestly feel it may be time for me to look for a new doctor who treats patient concerns seriously and communicates respectfully. Reception staff represent the practice, and patients should not be treated this way. Likewise, a doctor should take a patient’s questions and concerns seriously and provide thoughtful, respectful communication. I hope this feedback is taken seriously and addressed.

This Docter was a scam and in network what a lie I saw him once I needed my asthma pump and I was taking MAT then suddenly I got a letter tha this Docter is not covered and I paid 300$ cash also for one MAT he became my primary then my insurance told me he’s not covered and the money I I paid was supposed to be refunded or filed as theft or fraud because the Docter charged me then made me my primary and then I got a letter saying I can’t continue him and that he gave me debt and he’s not in net work and the money I spent is gone and he took the money I saw him once never again did he refill my meds I was withdrawing . This Docter is unprofessional and doesn’t care about patients concerns or safety . I hope he’s not working at that office anymore because it’s technically illegal what he did that’s why my insurance sent me a letter . He blamed me because I asked for my asthma pump and never refilled again when I first started MAT subxone I was 2 years clean and I have a 2 year old son it was tough but I was left tapering off my own prescribed doses because it was a one time visit scam not in network even though I have horizon and it clearly said so and I’m disabled and autistic how dare this Docter do this to me as a patient yet by law even. Not continuing my MAT while I was in a IOP totally unethical . The worst Docter for MAT and his associates are a bunch of posers that lie at the office to trick you . Mr Docter Lee how dare you continue my MAT for 30 days then d/c me and become my primary but yet change your insurance and policies the money was because you guys said it would be credited or given back but it’s funny because MR Lee. Only responds to “good reviews” my insurance saw his unprofessional behavior he still hasn’t resolved my issue and left me for the dead and dry . I promise you this dicter won’t have a heart to offer any resolutions which was asked anyhow but yet he left me un medicated suddenly and robbed of 300 bucks im autistic and on SSD . Dr Lee patients on MAT would never be d/c and you decided to become my primary and then ruin the whole process which was your goal . How dare you try to poke at my recovery journey I could’ve possibly relapsed thank god I didn’t but a Docter giving me mat for one month and I was on it for a ABIHT 6mknths the shot then the oral clean a year I continued then Mr Lee left me without anything so I went old school I even had to go to the hospital because I was sick at one point I was living in a halfway house and going. To a outpatient program that IOP didn’t have a MAT licensed Docter in englewood called Nextwind and the associates took me to Dr Lee assured I’d continue MAT and that’s what happened . Mr Lee how dare you discontinue and risk my life as me and a father I hope you either lose your license for mistreating me as a patient . I should’ve recorded I would’ve took him to court so isnrusnfe investigated him and refused to make him my primary because of his actions . Dr leee stop acting like your professional or caring you pick and choose who you like and your a business man . It’s clear as day look at the other comments that you didn’t respond to I wonder what type of comments are those and if they sound similar or idk a lot like my expiernce maybe ?

Why is there no zero star rating? I've been a patient for years, but decide not to see him any more. This place hasn't been changed a bit. You always have to wait for another hour to see a doctor even when you arrive on time. Plus they made a sudden cancellation in the morning of the appointment date due to their own insurance policy change. Very unprofessional, but just a businessman. Don't go there.

I am incredibly grateful for the care and compassion I have received from this doctor. From the very first visit, I felt genuinely listened to and respected. They take the time to explain everything clearly, answer questions thoughtfully, and ensure that you feel comfortable and confident in your care decisions.

Consistently having to wait 25 minutes plus for an appointment is not a good look with no heads up of the appointment being late. This is not how you run a clinic either hire more staff or don’t book so many appointments the clinic can’t handle. I would suggest finding a different place if you want good quality of care. Not only do you wait 25 minutes+ outside, but they will also make you wait even in the doctor’s room for another 30 minutes. The guy at the front definitely needs retraining.