판다익스프레스

denise gutierrez

Google6 months ago

Please avoid this Panda location at all costs! My boyfriend and I ordered takeout from this place, and we both fell sick shortly after eating. To make matters worse, we also caught COVID! That was the last place we visited before getting sick. Also, the customer service from the manager, Liz, was equally appalling. She is incompetent and lacks the basic understanding of her role as a manager. Instead of apologizing for the poor service, she tried to justify her actions by claiming that I didn’t purchase food from there because I didn’t save my receipt. However, I had proof on my Panda rewards app that showed my transaction with the date and location of the purchase. So, jokes on her! Initially, Liz offered me two complimentary plates, which was the amount we had ordered when I fell ill. However, she refused to provide a refund because we didn’t keep the receipt. When we decided to give the restaurant another chance, she denied the complimentary plates and offered only one. It’s not just about the complimentary food; it’s about her dishonest and inconsistent behavior. She treats customers unprofessionally. If I had known she would lie, I would have taken my business elsewhere and never given this panda location another chance. Liz, please consider improving your customer service and professionalism. Without customers, you won’t have a job, so start treating them with respect and honesty.

The Truth

Google6 months ago

Love this place but they have software or training issues. Orders placed with the app are cancelled or can’t be found. Frustrating when you pay for the meal and they can’t find the order in their system. Then after returning home, notification says order is ready!!! Now you have to go through cust service or contest the charge on your credit card for a refund. Now you’ve wasted an hour and did not get any food.

E Z

Google6 months ago

We got sick after eating there, and they dont want us to refund our money, worse management ever!! Dont try oily unhealthy food and bad server!!

Vito

Google5 months ago

They gave me 4 pieces of orange chicken and 4 of beef! I order a bigger plate for a reason. Terrible portions

A. Jones (lyfeofAdrian)

Googlea year ago

If you're looking for a reasonable place to come, get lunch at this place is not it. I'm trying to figure out whely it's such a fancy place that has zero direction is laughable. The fact it took me so long to find the place is crazy to me. And then I finally get there only to have the cashier carer to everybody else except a person whose food is literally right there. I will never be back..