비비큐치킨(다운타운지점)

Jessica Duran

Google2 months ago

Awful experience. The cashier stood and watched us struggle as we placed our order on the screen. She wouldn't help. She just watched us. (We were the only ones in the restaurant at the time). In contrast, when a guy who intimidated her came in, she was more than helpful to take his order for him. The "self serve" area for utensils was half kept. There was no water. The inside looked clean and dirty at the same time. This place used to be nice and the food was great. The food is now still ok but the portions are smaller - prices are up. The sauces, other than the garlic soy, are too sugary. The new owners are not keeping this place in shape. I wouldn't return.

Noah

Googlea year ago

This is my first time leaving a review. Until now, I’ve never written a review regardless of whether the food was good or bad. I visited here on November 11th. So far, I’ve been to over 30 different BB.Q Chicken locations and have always had a good experience. While some locations had slightly different-tasting chicken, it was never bad enough that I couldn’t eat it—honestly, I would just eat and leave. But today, I ordered the spicy galbi chicken, and when I took my first bite, I noticed that the batter was thick, and the taste was different from any BB.Q chicken I’d had before. It was just greasy and unpleasant. The second piece I tried had a strong rancid oil taste, and I had to think twice about whether to swallow it or spit it out. Eventually, I had to spit it out. This wasn’t just “bad taste”; it was “unbearable.” I’ve got a pretty strong stomach, and even if something doesn’t taste great, I can usually finish it, but this was the worst experience I’ve ever had with chicken. Out of all the chicken I’ve ever eaten, this was the absolute worst. The staff didn’t seem to be at fault, so I just told the cashier that the oil seemed to be bad, and I left. I still feel sick, and before writing this review, I had to throw up in the restroom. I really believe this is a serious issue, and I’m leaving this review in hopes that it gets addressed and improved.

Minji Park

Google6 months ago

This place made the same mistake with my order twice. I went to pick up my food only to be told my order was never entered—both times. No apology from the manager, just excuses. Poor management and careless staff. Very disappointing. ------- A few months ago, I placed an order and went to pick it up, only to be told that the staff had forgotten to enter my order, so the kitchen never made it. They asked me to wait 20 minutes. One of the staff felt bad and called the manager to see if they could offer any kind of benefit for the mistake. The manager said no. The staff gave me two sodas out of apology, but what I really expected was a sincere apology from the manager—which never came. It was a Saturday, and I had planned to enjoy chicken while watching the baseball game, but my evening was already ruined. Today, during another Dodgers game, I placed another order. I had to call four times before someone picked up. When I asked why no one was answering the phone, the staff said they were busy organizing a soju delivery. They told me my order would take 20 minutes. When I went to pick it up, they said my order hadn’t even been entered. Again, they told me it would take 20 more minutes if I wanted them to make it. I was shocked and frustrated—it’s unbelievable that the exact same mistake happened twice. For the staff, it might seem like just one customer’s order being overlooked, but for me, it was very upsetting. I also know that the owner hasn’t been around since COVID and leaves everything to the staff. Back then, I used to see the owner, but not anymore. Please take responsibility and manage your employees properly. I was too drained to argue with the staff, who just smiled and said they didn’t know, so I walked out. But as a customer who has now experienced the same mistake twice, I am extremely disappointed.

Stephanie Kim

Google2 months ago

I don't normally leave reviews but after having an unusually negative experience (korean fried chicken is rarely bad...), I checked the reviews and saw that this might be a recurring issue at this location so I want to help draw attention. I ordered the boneless half half for take out at lunch the other day and I was really hungry so I was scarfing them down but a few pieces in, I started having a gag reflex cause they were tasting a bit "off". From what I'm seeing in the reviews, people had similar experiences and were suspecting bad oil or freezer-burned chicken and I think that makes sense cause it wasn't like an overtly rotten flavor. I usually have a strong stomach so I thought I could just power through or maybe the marinade would be enough to mask the weird flavor, but every piece gave this "off" (like chalky? cardboard? plastic? - not quite sure how to describe it) flavor and I couldn't take more than a bite or two before gagging and wanting to throw up, so I had to give up. I had hoped it was just an off day for me, so I even took home the leftovers and tried to eat it today, but before I could take a bite, I smelled the "off" flavor I was tasting and immediately gagged. It's a huge disappointment cause I love my korean fried chicken and I feel like it's hard to find a place that's that bad, but this was inedible. (It looks fine in the photo, but just wanted to add a photo for verification lol)

Steven C

Google4 months ago

This place has some really good chicken and used to be really cool. The food is good, but the service has gone down a bit. I came in to pick up my online order and this guy at the counter did not even look at me. I gave him a few minutes since he seemed busy putting together an order or two. I realized he tried to do anything else but address that I was even in the restaurant. He even came out into the lobby and walked past me to grab something. I just stood there baffled at the fact that he was actively ignoring me. Someone else walked in shortly and he addressed them immediately. If these are the kinds of people working at this establishment, I will not be returning to this one specifically. Only reason I give it a 3 is because of how good the chicken usually is.