돈가스하우스

Tommy Lee

Google5 months ago

Firstly, service is absolutely horrendous!!!! Having dining here since I was a young child, this was extremely disappointing that service and quality has gone downhill, as others mentioned. I had this loyalty card, granted its an older card & they refused to honor/provide any stamps. There are NO terms and conditions on this & I am certain there are legal parameters surrounding this. As a native Korean speaker, they were very condensing in their tone, despite speaking the same language. The portions have gone down significantly and I still feel hungry after eating here. Prices have gone up and keeps rising!!! Do NOT be fooled by the illusion of the large fried pork slice. It is thinly sliced, so you are NOT getting much value. I also asked for extra napkins, after being included a single napkin. However, they very hesitantly gave me a whopping 4 more napkins, after I strongly asked! Very stingy and absent customer care! I still gave their food a chance, for sake of nostalgia, but bad decision on my part! Hopefully, they enjoyed my LAST payment! Will NOT return anymore!

Heeyeon Lee

Google2 months ago

Idk about why there are so many low star ratings because my experience was great! Food was exactly the same as 휴게소 돈까스 in korea, brought me some nostalgic feelings and service was good too. I would definitely come back with friends and families!!

Xavier Gomez

Google6 months ago

Very rude customer service, which tainted the whole meal. I got the number 16 which came with more food than i expected which was lovely, and the chicken was crispy and delicious. The sauce they use is less of a curry and more of a demi glace. Regardless, i had to take it home because there was so much. That’s when i went up to get a to go box and i brought my tray up and the guy kept yelling at me to put my tray back and then yelled at me that i had to pay for a to go box. I had 0 cash as most people do and he said they can’t take card so i was stuck since i couldn’t take my food home. He then said they can take card if i pay an extra fee. I wanted to take my food home so i paid and he was extremely rude about it all. The cashier was the only kind one. 0/10 customer service.

Kang Jahk

Google2 months ago

most convenient quick bites, always reliable. Love the place, been going here for a long time. The food court is almost always busy but Tonkatsu House is always quick with their orders. Since they are so busy we can assume they have a setup that is quite efficient in getting orders out quickly. If your not trying to wait 15-20+ minutes for lunch then i recommend

Viviana Botello

Google2 months ago

I love tonkatsu house! The service is quick , price is fair , portions are big and the food is consistently delicious.