정보
500 Los Cerritos Center, Cerritos, CA 90703
정보 업데이트: 2026. 4. 17.
리뷰
Cozy season officially started! 🍂☕ Got my UGG boots at Macy’s Los Cerritos 👢 Staff was super nice and helpful. A bit pricey, but totally worth it! 💕
We usually do not buy make up here but our experience with the associate was taken to a new level. Lucio personified the perfect customer service experience. The good: Customer service given to a 110%. Lucio took the time to answer all of my wife's questions and showed his 12 years of make up experience. The bad: Waiting time which I think was an isolated incident. The ugly: None found If you ever buy make up here, ask for Lucio and he will help you out all the way!
I was there at noon on 9/4/24, the women’s department was a complete disaster, I was tripping over clothes and hangers. I took video and took screenshots from it because I was unable to post the video. It was so bad I simply left because the mess was overwhelming. Looks like Macy’s doesn’t have their employees organize the floors before they go home.
I am writing this review to express my extreme disappointment with Macy's handling of a gift card issue. As a loyal Macy's credit card holder and long-time customer, I am appalled by the lack of assistance and conflicting information I received from your customer service department. The problem began with a $100 gift card I received as a gift. The scratch-off portion was defective and would not reveal the full card number. When I took the card to a Macy's store, the cashier was completely unhelpful. I then contacted customer service and spoke with an agent named Jay. He instructed me to take pictures of the defective card for a claim but failed to provide any information on where to submit them. The very next day, I received an email stating the claim was denied. I called again and spoke with a supervisor named Lori. She confirmed that the gift card had been fraudulently used and guaranteed a replacement would be sent to me within three days. She even took my shipping information. However, the call I was promised never came. Following up, I spoke with another supervisor, Sebastian. He not only contradicted the previous agents—claiming that Macy's never requests pictures and that Lori was wrong to promise a replacement—but he also stated that Macy's was not responsible for the fraudulent use and that I was simply out of luck. He then filed another claim that was instantly denied and shockingly claimed there was no record of my previous calls. My final attempt to resolve this was with another supervisor, Shelly, who also said Macy's could not do anything. This entire situation is completely unacceptable. Macy's received the $100, and a fraudulent user also benefited, while I was left with nothing. The contradictory information, broken promises, and refusal to take any responsibility for a defective product have completely eroded my trust and loyalty. I am shocked that a company of this size has such a disorganized and unhelpful customer service system.
Rosanna was very deceitful. Insisted on opening a credit card when someone with a credit card who was originally going to pay was discouraged to pay. Once my card declined she said she was going to have to ring the whole suit transaction which was also a lie since she found the macys account and didn’t apply the discounts the cardholder had available. To add insult to injury she left the security tags on the high value items out of spite and loss prevention escorted us back in to the store. Very bad experience I am never buying suits from this location. I would not have been able to wear the suit to the funeral.
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