정보
21171 S Western Ave, Torrance, CA 90501
정보 업데이트: 2026. 4. 17.
리뷰
Installer left trash from installation and from his lunch just sitting on the side of the road. If you're gonna leave trash on the side of the road, please make sure it doesn't have identifying information. That said, I would expect higher from any company when it comes to litter and no trash should be left. I expect to hear back from you ADT. I am not even the customer, I am persons who's lawn was littered. I can't identify the installer, but the pictures I took of the trash should make it very easy for you. If I don't hear back from you ADT I will make it my personal mission to get these photos to the city of LA so that fines are imposed. Thank you!!!
We decided to hire ADT after our home was burglarized, hoping to regain a sense of safety and security. Unfortunately, our experience with ADT has been a constant source of frustration, anxiety, and disappointment. From the start, their service failed us in multiple ways. Technician appointments were frequently missed or rescheduled without our consent, causing us to take time off work repeatedly. The alarm system and sensors regularly malfunctioned, triggering false alarms—including one that involved the police—causing unnecessary stress and disruption. The ADT app and website showed conflicting information, making it difficult to know if our home was actually secure. We made countless calls to ADT customer service, spending hours explaining our problems. Despite all this, the core issues were never fully addressed. Eventually, we sent a formal cancellation letter outlining all these failures, yet ADT refused to cancel without charging a hefty fee. Most disappointing of all is their so-called 6-month money-back guarantee, which ADT refuses to honor. They claim the guarantee depends on following a specific process, but that process is impossible to meet when technicians miss appointments and customer service drops your calls. It feels like a fake promise designed to avoid refunding customers who have legitimate grievances. Instead of feeling protected, we feel trapped in a costly contract with a company that clearly does not care about delivering quality service or standing behind its promises. We urge anyone considering ADT to think twice and carefully research other options before committing.
This is a review for the national number I just wasted my time with. I was trying to reach my local ADT office because I wanted to be a customer. The rep had come here when we moved in, but another company beat them to it, but we were under contract with the other company. So when our contract expired (and we learned their SoCal area was closer to Reseda) we decided to go with someone closer, ADT. But wow. After 25 minutes on the phone with what I thought was a rep from ADT, my so-called "quote" was a ridiculous range of prices from $40 to $75 per month not including the fact we might need a new system (ours is only 5 years old!) when the installer arrived. When I said I was just calling to have someone come give me an actual quote, he starts telling me how I am wrong to not have the technician come out and look/install me that day. When I tried to say I prefer 2 bids, the rep proceeded to give me a hard time saying that I didn't understand that I was throwing my money and time away with anyone else. He was really rude. Some companies get so big that they act like there's no one else. This is one of them. This operator just lost ADT my business. And as I reminded the guy.. I called them and it was their business to lose. Wish I knew his name so I could get a message to his boss.
Dear ADT Customer Service, I am writing to express my dissatisfaction with the process I have encountered while attempting to cancel my ADT service. In June, I contacted ADT to cancel my account due to moving. I was informed by your representative that, as my contract had ended, the cancellation would proceed smoothly. I was also advised that I would receive a final bill within 2-4 weeks and that any charges for the next month would be credited in the final bill. However, after two months, I had not received a final bill. I called customer service and spent four hours speaking with various representatives, but I was unable to get a clear response. Despite my repeated requests, I have not received any email confirmation of my cancellation. Additionally, no one has addressed the issue of the credit for the two months of charges after my account was supposed to be canceled. This experience has been extremely frustrating, and it seems that the process of canceling an account is unnecessarily difficult and inefficient. I hope you understand that promoting a culture of fear around cancellations is not a sustainable business practice. I request immediate attention to the following issues: Confirmation of the cancellation of my account. An updated final bill reflecting any credits due for the charges after my cancellation request. A clear and concise resolution to this matter. I expect a prompt and professional response to resolve these issues. Thank you for your attention to this matter. Sincerely, Nima
Like similar dissatisfied and upset customers, I am running into the most stress inducing and upsetting cancellation practices ever. I continuously call about the issue and they state it will be resolved soon but then another month comes along and I receive again an email stating a past due balance, despite their own service agents confirming it was properly closed, cancelled within their 3 day policy window, and only awaiting credit to the account for equipment, that they themselves can see and have confirmed was picked up. I am now receiving a 90 day past due notice that is now threatening collection agency involvement and credit bureau reporting, from their own inability to update my account. I have informed them twice now that I will instead now be forced to just submit a BBB and bureau of security services complaints. Very upsetting that just because this company didn’t match the needs I wanted in a security company, I am now forced into a long lasting stress and anxiety inducing experience that will lead to legal actions I wanted to avoid. My last phone call with them ended similar to all of the others, that my concerns have been “expedited” and will be addressed but that I can call back to confirm the status with my ticket number, as they don’t appear to have a standardized practice of confirmation emails (it is my own responsibility to call I guess every day to see if my account has been credited or not). Update: improved review but not great still. Problem has been resolved but took over three months and it was like the concern had to escalate to receiving the collections threat email in order for customer service to finally put my request thru. 3 stars because at least customer service always tries to be friendly.
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