정보
12603 Towne Center Dr, Cerritos, CA 90703
정보 업데이트: 2026. 4. 17.
리뷰
I was hesitant to visit a Verizon Wireless official store because most of the reviews are below 3.0, and I was worried I might experience the same issues. I also remembered the poor treatment I received three years ago, which made me even more reluctant. However, I realized that my issue could only be resolved at an official store, so I decided to make an appointment. From the moment I arrived, I was greeted warmly by a staff member who confirmed my reservation. After a short wait, I met with James, the representative assigned to me. He was able to solve a problem I had been dealing with for four months in just one hour. Throughout the entire process, he was incredibly kind and provided detailed explanations at every step, which I truly appreciated. I also noticed that all the other staff members were doing their best to assist customers, which left a very positive impression. I am extremely satisfied with the service I received today and would love to give this store a full 5 stars and James10 stars!
This review is specifically about the store manager, Ricardo. Over the last week, I visited this Verizon store three different times after switching my service from T-Mobile to Verizon. Visit 1: Sunday, January 4 On my first visit, the sales representative was excellent. He was professional, helpful, and handled the service switch efficiently. That experience was the only reason I felt comfortable returning to the store to complete the remaining steps. Visit 2: Tuesday, January 6 The store was busier than the first visit, and that was not an issue. I had no problem waiting, and I was being patient. However, I noticed that while multiple customers were waiting, the manager, Ricardo, appeared to be doing very little to support the team or help move the line along. Even when there were no new customers arriving, he stood around scrolling on his iPad, acting more like a “check-in person” even though the store already has a kiosk for that. From what I observed, he was not assisting staff, not helping customers, and not showing any urgency or leadership. After about 30 minutes, Ricardo finally approached me, but his attitude made it very clear he was bothered that he had to engage. I explained I was there to get a phone activated. He listened for only a few seconds before quickly dismissing me and telling me he could not help and that I needed to call Verizon. This was incorrect, and it felt like he simply did not want to do the work. When I pushed back and repeated what he had said, he sarcastically responded, “You should work here.” After that, I stayed in the store waiting to be helped, and I observed that his interactions with other customers were similarly unpleasant. Based on his tone and body language, it was obvious customers were uncomfortable and irritated after speaking with him. I left that day without getting helped, and I regretted ever coming into the store. Visit 3: Saturday, January 10 Four days later, my wife went in to return phones and ask a few questions. Unfortunately, Ricardo was the one who helped her. Again, he was unprofessional, dismissive, and condescending. My wife repeated information she had received from Verizon customer support online, and it was correct. Ricardo made her feel small by repeatedly telling her she was wrong and speaking to her in a tone that is completely unacceptable for anyone representing a store or brand, especially a manager. Ricardo’s lack of professionalism, poor work ethic, and disrespectful communication have guaranteed that I will never return to this location. In fact, I am already looking into switching back as soon as possible. I strongly recommend going to a different Verizon store. Do not waste your time at this location
I came Verizon store and honestly, I was a little worried because of the bad reviews. But within five minutes, I met Gabriel, and I wanted to leave a review to say how much I appreciate his patience. My husband has an iPhone 12, and we came in to get the 17 Pro. Even though my husband and I kept asking the same questions, Gabriel answered everything kindly and clearly. He also explained better deals that didn’t require trading in the old phone. I really appreciate that. As an immigrant, the language barrier can be tough, and I also need a bit more time to think things through. Gabriel was patient the whole time and explained everything without any frustration. He really lived up to his name—he was an angel to me. Thank you so much Gabriel.
Everything went really well with the salels and the online support. The answer on the other hand informed me there is a $30 fee to assist with transfering data from android to iPhone. One line $30, 2 lines $50. That Disturbed me.
Stopped by the Verizon store to get some help activating 4 of our phones after we swapped carriers and the representative Evelyn was very informative and patient with my family, clearing up any questions and explaining every step of the way to get our phones connected and running again. Excellent customer service and would definitely come back to seek help from Evelyn again.
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