정보
455 Madison Avenue, New York, NY 10022
정보 업데이트: 2026. 4. 17.
리뷰
My husband and I had an absolutely wonderful experience at The Lotte. Every single team member working there was extremely nice and willing to help in any way, possible. The rooms are nice and the views are amazing! We splurged and upgraded to the towers and the extra space was worth it. The drinks at the Gold Room were elegant and delicious as well. Walking distance to Rockefeller, Central Park, Time Square, and shopping. Highly recommend!
We stayed at Lotte New York Palace for New Year’s during our holiday trip, and it was an amazing experience. The location is perfect — right in the heart of the city and close to everything. The rooms were clean, spacious, and very comfortable. The service was outstanding, and the staff made us feel welcome throughout our stay. Celebrating New Year’s in New York and staying here made the trip even more special. Highly recommend!
Stayed here A few years ago and was very surprised that you no longer have a coffee pot in your room —when I asked the person at front desk was very short and told me to order room service! Which was ironic because it was very difficult to get room service—took forever and items were not included. Our room was not cleaned our second day, mini bar was locked and I had to call twice to get it unlocked. It’s a great location and I was sad to see the differences from the last time I had been here.
Where to begin? The location is incredible — absolutely a 5/5. The Christmas décor is beautiful as well, though be prepared to navigate crowds in the lobby taking photos (which we understand and didn’t mind). We travel frequently, both domestically and internationally, and unfortunately this hotel just doesn’t live up to the hype or the price. After a long day of travel, we wanted nothing more than a glass of wine, but there’s no hotel bar, and the Gold Room requires reservations. There was supposedly another bar area, but we never once saw it open — and this was during Thanksgiving week. The only place we were able to get a drink was the outdoor festive bar that’s open to the public. Check-in offered no hospitality either — not even a simple glass of water. Most hotels offer water or something within the lobby. The room itself was spacious, but the beds were hard and uncomfortable. The bathroom had definitely seen better days, though that wasn’t a major issue for us. What really disappointed us was the lack of service, especially given the price. We shouldn’t have to walk over to the Intercontinental just to get a glass of wine or a quick snack for the kids before dinner. It’s genuinely absurd that there’s nowhere within the hotel to simply relax and unwind before going out.
So, "an English man in New York" as the saying goes. First impressions on arrival were "WOW", our check out impressions were "WOOWWW" What a place, it realy is impressive. Most of the staff were superb, especially CLARA, she was the kindest person Ive ever met in the hotel world. CLARA took time to talk with us, 100% understood our silly little English traits and swiftly delivered a huge silver platter consisting of a kettle, cups and everything to make a good cup of tea up to our room. Even the tea bags were english ❤️ so a HUGE shout out to clara, thank you so much, we love you!! We were quickly dismissed/turned away at the door by the staff at the restaurant/bar one evening with a sharp stern "we have nothing for 30 mins" and carried on chatting to non-residants which I thought was extremely rude. We tried to ask a couple of questions but we were ignored as her conversation with a group of young men seemed more important than we, the very people actually paying very strong money to experience the Lotte Palace restaurant which we had heard so much about. Our cathedral view room on the 24th floor was breath taking, the view is something I never got tired of in the morning, afternoon or the superb evening lit up by the skyscrapers. Food was great via room service, the quality was in the taste. The concierge chaps were an absolute joy to deal with, these fellas made the holiday for me, every single one of these legends were way way more than helpful and the stories of years gone by were mesmerising. Even on check out, they made sure we were looked after. So, all in all, if you are English and visiting NY for the first time, go BIG and stay at the Lotte Palace, its not the cheapest but you get what you pay for. Good old fashioned service costs a premium everywhere in the world now days, but the people at the Lottee do it in style. Thank you soo much for a fantastic stay.❤️👍
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