정보
Madison Avenue 77th St, New York, NY 10075
정보 업데이트: 2026. 4. 17.
리뷰
Stayed at The Mark Hotel in New York during the Christmas period, and honestly, for this price, the experience was shockingly poor 👎. I understand holiday premium pricing is normal, but paying around $5k for three nights for a Madison King room was extremely disappointing. The room was visibly old, poorly maintained, noisy, and dirty. Dust, stains, and grime were everywhere. Soundproofing was terrible, and even the fridge was unusually loud. After reporting the issues, the manager’s only solution was a room upgrade. The staff did help move and reorganize our belongings and specifically noted that we had two refrigerated gifts in the fridge — yet somehow, those items were lost during the move. Unfortunately, the upgraded room (Park Studio) was no better — actually worse. Upon entering, the bedding was wrinkled and looked unkempt, there were visible stains, limescale, water marks, mold in the corners, cracked walls, and even leftover food residue in the oven that clearly hadn’t been cleaned. It was honestly unbelievable for a hotel of this reputation. At this price point, guests should not have to tolerate such conditions. Spending more money should mean more comfort, not more frustration 🙃. If you’re choosing The Mark mainly for location, there are other luxury hotels just one block away. I haven’t personally stayed at them, so this isn’t a direct recommendation — but it’s hard to imagine they could be worse than this experience.
Value for money it is not. The lobby is very unappealing and not welcoming, so that there is not any inclination to hang out in the lobby waiting for your partner or guest or anyone else. Furthermore the hotdog stand outside means everything in the front of the ground floor including the bar smells of hotdog. Which frankly has the opposite effect of coffee. The dining room is perhaps the most disappointing feature. Very dark and dingy and overall unappealing. I went in there and a woman was eating a takeaway pizza out of a box next to me while I paid $12 for a ginger ale. The proximity to the park is the main plus. If you stay in your room that is a plus too. Outside the rooms the hotel is a disappointment and it's hedonistic utility is low. They make much of the John Lobb shoe cleaning service but the guy said he could not clean my suede shoes! I am hoping never to stay again.
Over all staff is absolutely rude. I have been working across the street dealing with the same front lobby people for the past 13 months and I’ve got nothing but rudeness and today now accusatory and derogatory remarks from a doorwoman with a Mercedes and doorman with a BMW have an inflated ego and 0 communication skills. Looking for a payout from me while they are parked on an nyc street. She insulted me and made a disgusting attack on character after knowing I’m there 5 days a week for 13 months. Filmed and documented for my records. Such a sad woman, feel bad for her. for the ridiculously priced rooms, you’d think that they would hire staff of a certain level of quality obviously. People who have such rude, nasty accusatory attitudes shouldn’t be working hospitality. The employees believe that they own the street and active so.
This is an iconic property. Some of the associates are very professional and understand the hospitality, food, beverage, and prerequisite expectations. Food is more or less solid, but not exceptional. That is something that needs corrected by Chef Jean-George.
I lost my $600 lv scarf and called the hotel to see if they saw it and when I asked they hung up didn’t give me no answer I called again and they did the same thing. Super sketch for this to be a upscale hotel.
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