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Rasa Tiano

Google3 months ago

My family and I are staying at this hotel right now and I would not recommend for the price at all. Valet is $65 and there is a destination fee of $45 nightly - both of which are very steep for what this hotel offers and for the competitors in the area. Staff is not particularly friendly or helpful. Pool is so basic and feels like a holiday inn, instead of an Omni. Coffee shop has stale bakery items. Additionally, our room has a window that opens approx 8 inches that is reachable for a child WITH NO SCREEN. Easily could something fall out of the 15th floor! And to top it off, when arrived to our room last night, there was issues with the room not being clean - specifically the bathroom. I will spare you the photos I had to send to management. They offered for us to change rooms but my toddler was asleep so I asked instead if house keeping could come in the AM. It is now noon the day after and house keeping has not come. Do not recommend at all. This hotel is not run like an Omni in service, cleanliness, safety, or quality. Stay at any of the competitors nearby.

Stevie Diehl

Google3 months ago

I came out to LA for the first time ever and chose this hotel for my stay. I am so glad I did. They truly focus on customer service and making sure you have the best possible experience. They gave me a complimentary early check-in and late check-out because I'm a rewards member and was staying during a less busy time. The front desk staff is so professional but also so sweet. One of them let me borrow a permanent marker so I could bring it with me to get an autograph when I was meeting a celebrity at a VIP event close by. The room was gorgeous and HUGE. Was not expecting how big it was when I opened the door!! The cleaning staff were super polite and nice too. I would highly recommend this place if you want a super nice and pampered experience when visiting LA!!

Yolanda Valdivia

Google4 months ago

As a professional wedding planner, I have the opportunity to work at a variety of venues. However, the experience I had working with Marvin and the entire staff at the Omni Hotel truly sets a new standard. They were, in a word, amazing. From the moment of arrival, the level of service was evident. The valet staff were super friendly, accommodating, and made a fantastic first impression right from the driveway. Marvin, in particular, went above and beyond throughout the entire planning process for my clients' wedding. His dedication was exceptional; he was prompt with his responses and even took the time to answer my queries on his days off. On the wedding day, Marvin was present and incredibly attentive, ensuring every detail was executed perfectly. His ability to anticipate needs and take care of every last detail made my job substantially easier, and my clients were profoundly impressed with the flawless execution. The food was delicious, and truly, everything was perfect. I am so happy with this wonderful planning experience. Marvin, you are the best! I will absolutely and enthusiastically recommend the Omni Hotel for all my future clients' weddings.

T Nguyen

Googlea month ago

5 star service!!!! We had the pleasure of staying here in mid January. After extensive research I decided to book the OMNI Los Angeles for a surprise trip for my husband's milestone birthday. We were 2 adults and 2 children ages 9 and 11. The hotel staff went above and beyond to make this trip special for my whole family ex. kids gift bags at check in, a lovely in room surprise for my hubby upon arrival. The location was perfect. Within walking distance of many restaurants and venues. They also offer a complimentary car service for their guests for anything within a 3 mile radius which we used almost every day. Special mention to Robin from the car/valet service. He offered so many great suggestions for us. The property itself was lovely. Beautiful entry and foyer. Heated pool and I appreciated the Peloton bikes! Our room was very spacious and comfortable. We decided to book the Club level with access to the club lounge and it was definitely worth it. The convenience of having access to breakfast everyday, unlimited beverages and the evening hors d'oeuvre with alcohol service ultimately saved us money over the 6 days we stayed and it was just a very nice experience. The kids could go get themselves snacks and juice at any time. We could wake up and have breakfast before getting ready for the day. On vacation sometimes you just can't put a price on comfort and convenience. We truly felt like we had a home away from home during our stay. We especially appreciated Laura, who every evening during the hors d'oeuvre would make the kids a special mocktail which they thought was the coolest thing! She went above and beyond and had a very nice demeanour. The next time we visit LA this is where we will stay without a doubt and we would do it exactly the same! Thank you OMNI LA for making my husbands birthday trip so memorable for us all.

Taras Richter

Google5 months ago

I wanted to share my experience at the Omni Los Angeles Hotel at California Plaza. If you're looking for a place to stay in LA, this is really a fantastic option! What impressed me the most was the service. The staff is incredibly polite, friendly, and always ready to help with any request. You genuinely feel like a valued guest from the first minute to the last. And just as importantly – the rooms. They are in perfect condition! Very clean, spacious, and comfortable. The housekeeping is top-notch, everything feels fresh. After a long day exploring the city, coming back to such a comfortable and clean room is a real pleasure. Overall, my impressions are extremely positive. The location is convenient too. I highly recommend it!