쉐라톤호텔(LA다운타운)

Christy

Google2 months ago

We have had a great experience at this hotel. The staff have been so incredibly friendly. The M Lounge staff of Manuel and Christopher were so friendly and accommodating and the front desk workers were so nice and gave us so much information on things to do (Mr. Price and a young lady who we didn’t get her name 1-25-26). The room was nice and clean and the bed so comfortable!! We highly recommend this hotel.

Cal HappyCamper

Google2 months ago

The hotel rooms are old. The air con rattles and turns off middle of the night. Room walls are thin can hear farts, sex noises, people talking. Paid parking on site. There is a resort fee on top of the city tax, on top of accommodation. It ain't cheap. There is an exec lounge, the food sucks and alcohol isn't free. If you've got Marriott standing you get $15 food credit daily. Nice to grab free water. Across from gym. The lounge is closed on weekends so you get your breakfast downstairs. Buffet is no better than a Hampton Inn. So don't get excited. Also a bar that is decent. Bartenders are friendly and cocktails were good (pricy). Housekeeping does a top job. The exec lounge attendants are super. Shout out to Chris! Receptionists, a bank of them, need training. And attitude shift. Most useless unfriendly bunch. Valet and security are super guys. Appreciate their presence as DTLA, you've got homeless and crazy that roam around. It's dodgy for women alone. The Bloc also has their own security. So the hotel is in a decent area with doors opened into the Bloc. You don't have to wander out too far to get a bunch of food chiices, hair, nail, even last minute emergency shirt or jacket at Uniqlo. 1 block up is Whole foods to stock your mini fridge and CVS for your sundries. It's a good choice if you need to be in DTLA.

Pavitra Laohapaisan

Google3 months ago

The hotel feels very luxurious, and we were upgraded to a corner room with a great view. The room was excellent. The sofa was long, very comfortable, and perfect for relaxing. The bed was also very soft and comfortable. The hotel offers umbrellas for a $30 deposit, which was extremely convenient, especially on rainy days. We did take out for our breakfast every day from District and used the dining credit provided. The food was good, warm, and enjoyable. The only downside was Saturday morning, when the line was extremely long and the wait was almost 30 minutes. Most of the staff were excellent and very helpful. However, there was one older female front desk staff member who was not helpful when I first asked about borrowing an umbrella and insisted there were none available. Later, my husband asked another front desk staff member, a white male, who was very kind, apologized, checked properly, and found one for us. He was excellent and also very helpful during check-out. Another front desk staff member who assisted us at check-in was also outstanding, providing detailed information and great support. Shoutout to these two staff members. Overall, the room quality, service, and facilities were excellent. The only minor drawback was some street noise, even on a high floor, with occasional sirens, but it was manageable.

Jeremy Henderson

Google2 months ago

This swanky hotel offers great service and well-designed rooms. I had an eastern-facing room on the 18th floor with an incredible view. The only downside was the room being a bit dusty, with dust near the TV and backdrop area. Despite this, the overall experience was pleasant, and the hotel is conveniently located near some fantastic restaurants.

Angie Diaz

Google2 months ago

I am very pleased by this hotel! It’s definitely very pretty and the rooms are clean and spacious! Receptionists are very friendly and easy to talk to. The only thing I didn’t like it’s that it’s valet only.